FAQ


PLACING AN ORDER

1) How can I place an order?

ORDER METHODS

Natural Cures Store offers 4 easy options for placing an order:

  • Order Online at NaturalCuresStore.com

  • Order by Phone – (888) 983-5070

  • Order by Fax – (888) 983-5070 (the automated system will automatically detect that the incoming call is a fax)

  • Order by Mail
  • If you wish to pay by mail, you must first obtain a total that includes shipping charges. To do this you may either:

    1. Add the items to your cart to find out the total with shipping.
    2. Call our toll-free number (888) 983-5070 and get a shipping quote over the phone.
    3. Request a shipping quote via email or chat (found in the green footer of every page).
    4. If you don’t have access to internet or email, you may fax a shipping quote request to (888) 983-5070 (the automated system will automatically detect that the incoming call is a fax) and one of our customer service reps will call or fax you back with your total. Please be sure to include the number of items you are interested in purchasing and either your phone or fax number for the returned call.

    Then mail either a check, money order or credit card number (including name on the card, expiration date, billing address and CVV) to:

    Natural Cures Store
    Attn: Order Department
    10775 Double R Road
    Reno, NV 89521

    Please be sure to specify what product and quantities you are ordering and where you would like your product to be shipped.

    Please Note: Sending a check will delay the normal delivery timeframe as we must wait for your check to clear our bank.

2) What payment methods do you accept?

PAYMENT METHODS

Credit Cards Accepted:

  • Visa
  • MasterCard
  • Discover
  • American Express (using PayPal)

Other Forms of Payment:

  • PayPal
  • Check or Money Order (see details under FAQ #1)
  • Natural Cures Store Gift Card

Important Payment Information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet this criteria.

3) How do the special sale coupons work?

SALES & COUPONS

To redeem a coupon, please enter your coupon code in the Coupon Code / Gift Card box found in the yellow bar below your shopping cart. Codes are case sensitive. Then click the green "Apply" button. If your coupon is valid, you will see the coupon deducted from your total amount once the page refreshes. Only one Promotional Discount code per order will be accepted.

4) How can I take advantage of the couple's discount?

COUPLE'S DISCOUNT

The Couple's Discount is only available on products with the round Couple's Discount leaf icon. You can view a list of these items on the Couple's Discount page. The discounted amount varies by product. To take advantage of this discount:
  1. Click on the product
  2. Click the checkbox inside the Couple's Discount box
  3. Add the item to cart, where it will display the discounted price

5) Where can I purchase a gift card and how do I redeem it?

GIFT CARDS

To purchase a gift card, please visit the Gifts & Gift Cards page.

To redeem a gift card, please enter your gift card number in the Coupon Code / Gift Card box found in the yellow bar below your shopping cart. Codes are case sensitive. Then click the green "Apply" button. If your gift card is valid, you will see the gift card balance listed below your cart once the page refreshes. Click “Proceed to Checkout” where your gift card will be applied to your total. If your total is more than the balance on your gift card, you will be prompted to pay the remainder via credit card. If the balance on your gift card is more than your total, the remainder will be available on your gift card for future purchases.

6) Is your site secure? Will my personal information be safe?

SECURE SHOPPING

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We take great pride in keeping your personal information safe and secure. The Secure Socket Layer (SSL) technology encrypts the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

  1. During the checkout process you will notice the "http" in your browser's URL location will change to "https".
  2. Your browser will display a closed lock in the bottom left or right corner of the window, depending on which browser you are using.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name, credit card information or purchase history to any other company, agency or individual.


SPECIAL PROGRAMS

7) How do I enroll in the rewards program? How do I earn and redeem points?

REWARDS PROGRAM

With the Natural Cures Store Rewards Program you earn 2 point for every dollar you spend in the store. You are automatically enrolled in the program and earn points with your first purchase. Please Note: Orders placed using gift cards do not accrue points.

To check your point balance, scroll down to the "My Rewards" section of your My Account page. You must be logged in to view your account.

To redeem a reward, scroll down to the "My Rewards" section of your My Account page. You must be logged in to view your account. Then follow these instructions:

  1. Click on the Redeem link in the upper right corner of the My Rewards section of your account.
  2. Navigate to the product you wish to redeem and click on the green "Redeem" button. This will take you to the product page.
  3. Click on the green button that lists the points necessary for redemption.
  4. Now follow the links to checkout. Please Note: You will still be required to pay for shipping on your reward.

8) How can I sign-up for your newsletter? Do you offer sales & discounts for newsletter subscribers?

NEWSLETTER

To sign-up for the Natural Cures Store newsletter, please enter your email address in the grey "Email Sign-Up" box in the upper left corner of every page and click the green "GO" button. In addition to educational and informative health articles, newsletter subscribers regularly receive sale notifications with coupon codes for significant discounts available only to our NCS Newsletter Subscribers.

9) How can I set-up an auto-ship order?

AUTO-SHIP PROGRAM

For the convenience of our customers, Natural Cures Store has set-up an auto-ship program.

Customers save Time & Money with automatic deliveries of their favorite products before they run out – hassle free!

Before setting-up your first auto-ship order, you must create an account or log in. Don't Skip This Step!

Once you are logged in, navigate to the first product you wish to add to your auto-ship order, select the "ship frequency" under the pull-down menu "Auto-Ship and Save 20%," then add the item to cart. Repeat these instructions for the rest of the products you would like added to your auto-ship order. Then follow the instructions to checkout.

At whatever frequency you choose, your order will automatically be charged to the credit card you used and shipped to the address you selected. It's that simple.

10) How can I sign-up for the affiliate program?

AFFILIATE PROGRAM

Natural Cures Store affiliate program is an excellent way to generate more revenue with your website. Simply visit the Affiliate Sign-Up page. Once your account is approved, you will be able to setup your links and view your statistics inside of your My Account page. You must be logged in to view your account.

11) How can I purchase your products to resell in my store?

WHOLESALE PROGRAM

Natural Cures Store is pleased to offer many of our products for resale on your website or in your retail store. We offer competitive case quantity pricing. To inquire or sign-up, please use the “Wholesale/Affiliate” option on the Contact Us page. Once your account is approved, you will be able to purchase wholesale case quantities of most products right on the website.


SHIPPING, TRACKING & DELIVERY INFORMATION

12) What shipping methods do you use?

SHIPPING METHODS

The majority of our orders, including supplements, books, magnetic & EMF products are shipped Priority Mail using the United States Post Office. Larger items, such as air & water purification products, exercise equipment and other equipment will be shipped using FedEx or UPS Ground.

13) How much does shipping cost?

SHIPPING CHARGES

Shipping charges are based on weight and quantity and totals can be viewed both in the shopping cart and throughout the checkout process. We keep our shipping charges and transit times low by utilizing USPS Priority Mail, which is cheaper than UPS & FedEx on small packages and delivers anywhere in the U.S. in 2-3 business days.

14) How quickly will my order ship?

SHIPPING LEAD TIME

The majority of our orders, including supplements, books, magnetic & EMF products ship within 24 business hours. Larger items, such as air & water purification products, exercise equipment and other equipment may ship out of partner warehouses and may have a longer lead time which is out of our control. If you have a lead time question about a specific product, please use the “Order/Shipping Questions” option on the Contact Us page.

15) What countries do you ship to? How much does international shipping cost?

INTERNATIONAL SHIPPING

We ship to most countries worldwide. International orders may be placed right on the website. The shipping amount shown in the Shopping Cart and initially on the Checkout page will reflect domestic U.S. rates, but once you enter your shipping information, including your country, the shipping rates will refresh and show the updated international rate for your location.

16) How long does it take to receive a shipment?

DELIVERY TIMEFRAME

The majority of our orders, including supplements, books, magnetic & EMF products are shipped via USPS Priority Mail and take only 1-3 business days for delivery anywhere in the U.S., and 6-10 business days for delivery worldwide (actual number of days may vary based on customs delays). Larger items, such as air & water purification products, exercise equipment and other equipment may be shipped using FedEx or UPS Ground and will take 1-7 business days for delivery anywhere in the U.S., and 7-11 business days worldwide (actual number of days may vary based on customs delays).

17) How can I track my order?

ORDER TRACKING

To track the status of your order, please log in to your account and scroll down to your order. Click the "View Details" link next to your order number. Then click on the tracking number to track the status of your order. You will also receive an email with tracking information the day your order ships.

18) My order never arrived. I think it is lost. What do I do now?

LOST PACKAGES

To report a lost package, please follow these steps:

  1. Follow the instructions for tracking your package listed in FAQ #17.
  2. If the package does not show delivered and it has been in transit for more than 7 business days for U.S. orders and 11 days for international orders, please use the “Returns/Lost/Damaged” option on the Contact Us page to report the lost package to customer service.
  3. If the package shows delivered, but you did not receive it, please follow these instructions:
    • Check all delivery locations - mailboxes, doors, porches, patios, garage doors, etc.
    • Ask everyone in your home to make sure they did not receive the package, but forget to tell you. You wouldn't believe how often this happens.
    • Make sure there is not a post office delivery slip in your mailbox or FedEx or UPS notice on one of your doors. Ask everyone in your home to make sure they did not receive one of these delivery notices and forget to tell you.
    • Print the tracking detail information off the shipping carrier's website and show it to your delivery carrier. Tell them you did not receive the package and ask them to help you track down the package.

RETURN POLICY

19) Do you have a money back guarantee?

30-DAY MONEY BACK GUARANTEE

Natural Cures Store is proud to offer a 30-day Money Back Guarantee. To qualify for the guarantee:

  • You must submit your return request within 30 days from the original order date.
  • The item must never have been opened and must have all original product packaging materials.

20) How can I return my order?

RETURN INSTRUCTIONS

To return your order, please log in to your account and scroll down to your order. Click the "View Details" link next to your order number. Then click on the green "Add New RMA" button inside your order. Now select the Items(s) to be returned, the Reason and Method and click "Save RMA". This will send your request to our returns department. Please Note: Do not return your item(s) until you receive an email response from our returns department with instructions on how to process your return.

21) My item is damaged. How can I get a replacement?

DAMAGED ORDER

To report a damaged item, please log in to your account and scroll down to your order. Click the "View Details" link next to your order number. Then click on the green "Add New RMA" button inside your order. Now select the Items(s) that is damaged, select "Broken" as the Reason and "Exchange" as the Method. Then click "Save RMA". This will send your exchange request to our returns department. Please Note: Do not return your damaged item(s) until you receive an email response from our returns department with instructions on how to process your exchange.

22) Why can't I return my item?

RETURN EXCEPTIONS

The following items may not be returned under any circumstances:

  • Opened Items
  • Used Items
  • Gift Cards
  • Please Note: Returned items that appear to have been used, resealed or tampered with in any way will not be eligible for return credit and will be returned to your shipping address. Should you refuse receipt of this returned shipment, we will not be responsible for its contents.

MY ACCOUNT

23) How do I create an account?

CREATE NEW ACCOUNT

Please click on My Account to create a new account.

24) How do I log in to my account?

ACCOUNT LOG IN

Please click on My Account to log in to your account.

25) I forgot my log in and/or password. How can I get this information?

RESET PASSWORD

For your security, we do not send log in and password information via email. To reset your password please visit the My Account page, enter your email address in the green Returning Customers Account Log In box and then click the "Reset My Password" link. This will send you an email with a link to reset your password.

26) What can I do in My Account?

MY ACCOUNT FEATURES

Once you log in to your account, the My Account page is your central hub for managing all features of the Natural Cures Store website, including:

  • Change Your Password
  • Update Your Address Book
  • Track Your Orders
  • Request a Return (RMA)
  • Reorder a Previous Order
  • View, Edit & Delete Your Saved Carts
  • View & Update Your Support Ticket History
  • View Your RMA History
  • View Your Affiliate Statistics (affiliates only)
  • View Your Reward Point Balance, Reward History & Redeem Points
  • View Your Gift Card History & Balances

PRODUCT INFORMATION

27) How can I find out more information about one of your products?

PRODUCT SPECIFICATIONS

Every product has multiple tabs to organize the various types of product information. Supplements, for example, have a tab for the general product Description, a tab for the Ingredients, which includes ingredients & daily nutrient values, a Dosage tab, which includes general & dosage instructions, FAQs for community questions and answers, and Reviews for customer product reviews.

28) I looked under all the product tabs, but I still have a question about one of your products.

PRODUCT QUESTIONS

If you have a question about one of our products, you have two choices:

  1. Post a question under the FAQs tab on the product page. This will allow other customers to benefit from this information in the future. AND/OR
  2. Send an email to customer service using the “Product Questions” option on the Contact Us page.

29) How can I post a review about one of your products?

PRODUCT REVIEWS

To post a review on any of our products, please visit the product page, then click on the "Reviews" tab. In the upper left corner of the tab, click on the "Write a Review" link.

30) How can I submit a testimonial with pictures about one of your weight loss products?

WEIGHT LOSS TESTIMONIALS

To submit a weight loss testimonial with before and after pictures, please use the “Weight Loss Testimonials” option on the Contact Us page.

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